What is the Pen E2 Limited Warranty?

1. Distributor Warranty Policy

The E2 Pen E2 Limited Warranty or one-year limited warranty is the warranty the E2 Pen offers to the user to assist the user in repairing policy damage for a period of one year from the date of product purchase. or extended warranty.

This is a voluntary warranty package of E2 Pen. With this warranty package, when a user’s device is damaged, we will bring the user’s damaged device to service centers to check, repair and replace components if possible. . This is a policy given to repair for users instead of changing new machines when they encounter damage.

2. Note
In this Pen E2 limited warranty policy, the following notes will be included:
When products from E2 Pen have problems, users will contact E2 Pen’s service center for support, advice and find the most effective way to repair.
Do not open the product yourself to check before sending it to an authorized E2 Pen service center. If a breach results in unintended defects, this warranty will not apply to such equipment.

3. Pen E2 Limited Warranty Contents
Only apply the 1-for-1 warranty policy for the Pen E2 with hardware defects such as: motor failure, push rod failure, shaft damage and push rod surface … These problems must be related to the manufacturer, the policy 1 for 1 exchange is applied instead of the limited warranty policy.

When having problems with user error, old machine, damaged components during use: broken motor wire, machine does not push needle, machine is loud, machine is dry with grease, etc., a technician will be consulted. replace components corresponding to damaged accessories (for free, free of charge for parts)