We work with the world’s leading courier companies to ensure that our customers receive their deliveries quickly and safely.

Normal Delivery Time

Normally, for orders before 5:00pm(UTC+8), we will arrange the shipping the same day.

At PEN E2®, we have distribution centers around the world to ensure that you receive your shipment as soon as possible. Our biggest warehouses are in the US and Europe and are normally fully stocked, so you can place your order with confidence.

In order for you to receive the products as soon as possible, we will prioritize shipping from the nearest warehouse according to your address. For example, if you order a PEN E2-X-WE machine and a few boxes of PEN E2 POLICE Cartridges, we will split the order: the PEN E2-X-WE will be shipped from our US warehouse and the PEN E2 POLICE will be shipped from its country of origin.

After you submit the order and the payment is successful, generally, we need 24 – 48 hours to process your order, please check your phone/email so that we can contact you in case of any issues and with shipping updates. After delivery, we will submit the courier tracking number on the website and your email. You will receive the courier tracking number in about 72 hours, stepping on your tracking information.

Shipping Time

7-12 business days Ship to the USA
7-12 business days Ship to Australia
7-12 business days Ship to Canada
7-14 business days Ship to the UK
7-15 business days Ship to Spain
7-14 business days Ship to Germany
7-14 business days Ship to Switzerland
7-10 business days Ship to Korea
10-18 business days Ship to Russia
10-14 business days Ship to Poland
10-14 business days Ship to Norway
10-18 business days Ship to Chile
Shipping Cost (For exaple :ship to USA)
The shipping cost may vary from time to time base on the actual logistics companies’ charging fee plus the packing fee.
After you fulfill the address form, the system will calculate the shipping cost accordingly. Freight prices vary depending on the weight of the cargo and the type of cargo (general cargo, batteries, liquid cargo).